Shipping Policy

This Shipping Policy explains how The Hunger Nutrition processes, dispatches, and delivers orders placed through the website.

Shipping timelines depend on payment confirmation, product availability, order verification, warehouse operations, destination pin code, courier network coverage, weather, holidays, and other conditions outside direct control.

By placing an order, you agree to provide complete and accurate delivery information and to remain reachable through the phone number, email address, and address details submitted at checkout.

We currently ship orders to serviceable locations within India, subject to courier availability for the destination pin code.

Some pin codes may be temporarily unavailable because of courier restrictions, local disruptions, weather events, operational limits, payment risk checks, or restrictions imposed by logistics partners.

If a destination becomes unserviceable after an order is placed, we may contact you for an alternate address, hold the order until service resumes, or cancel and refund the order if fulfillment is not possible.

Orders are processed after successful payment confirmation and basic order validation. Processing includes payment status review, product allocation, packing, invoice preparation, address review, and courier assignment.

Most orders are prepared for dispatch within 1-2 business days after payment confirmation. This is an estimated processing window, not a guaranteed dispatch commitment.

Processing may take longer during sale periods, new product launches, public holidays, inventory reconciliation, courier pickup delays, system downtime, or unusually high order volumes.

Orders placed late in the day, after courier pickup cut-off, on weekends, or on holidays may begin processing on the next business day.

An order is considered dispatched only after it has been packed, handed over to the courier partner, and assigned shipment details by the logistics network.

Once dispatched, the order is handled by the courier partner for transportation, routing, local hub movement, delivery assignment, and final delivery attempt.

Dispatch confirmation or tracking information may take some time to appear after courier handoff because tracking systems update in stages across origin, transit, and destination hubs.

Estimated delivery timelines are shown for guidance and may vary by destination pin code, courier routing, hub load, transport mode, local restrictions, and customer availability.

Metro and major city deliveries may be faster than remote, rural, restricted, or low-frequency service locations. Some regions require additional transit time after the shipment reaches the destination hub.

The delivery estimate shown on the product page or during order tracking is not a guaranteed delivery date. It is based on available courier data and may change after dispatch.

Delivery may be delayed by public holidays, severe weather, strikes, road closures, security restrictions, failed delivery attempts, address issues, payment verification, or courier network disruption.

Shipping charges, if applicable, are displayed at checkout before payment is completed.

At present, eligible orders above the free-shipping threshold may receive free shipping, while orders below the threshold may carry a standard shipping fee. The exact amount shown at checkout will apply to that order.

Shipping charges may change without prior notice based on promotions, order value, destination, courier rates, or operational requirements. Any shipping charge paid for an order is linked to that order's checkout summary.

Tracking details become available once the order has been dispatched and the courier partner has created or activated a shipment record.

Tracking updates may not appear immediately after dispatch. It is common for the first visible scan to appear after the shipment reaches an origin hub or is processed by the courier network.

Tracking status may show terms such as picked up, in transit, arrived at hub, out for delivery, delivery attempted, delayed, undelivered, returned, or delivered. These updates are provided by the courier partner.

If tracking does not update for an extended period, contact support@thehungernutrition.com with your order reference so we can check the shipment status with the courier partner.

Customers are responsible for entering a complete and accurate delivery address, including name, phone number, building or house number, street, area, city, state, and pin code.

Incorrect pin codes, missing landmarks, incomplete addresses, unreachable phone numbers, or mismatched city and pin code details can delay dispatch, cause failed delivery, or result in return to origin.

Address changes after order placement are not guaranteed. If you need to correct an address, contact support as soon as possible. Once a shipment is dispatched, changes depend on courier partner approval and may not be possible.

Customers should remain reachable at the phone number provided during checkout. Courier partners may call before delivery, especially for location confirmation or final delivery coordination.

If the courier partner cannot reach you, cannot locate the address, or delivery is refused, the shipment may be marked undelivered and may be reattempted, held at the local hub, or returned to origin.

Delivery attempts, reattempts, hold periods, and return-to-origin decisions are managed by the courier partner according to their operating process and local service rules.

A shipment may fail delivery because of an incomplete address, unavailable customer, unreachable phone number, incorrect pin code, restricted location, refusal to accept delivery, local disruption, or courier access issue.

If a shipment is returned to origin because of customer-side address or availability issues, re-shipping may require confirmation and may involve additional shipping charges.

If the package is returned to us in acceptable condition, we may offer re-dispatch, store credit, cancellation, or refund depending on the order status, product condition, courier report, and support review.

Any refund in a return-to-origin case may be adjusted for shipping, payment, handling, or courier charges where applicable and permitted.

If the outer package appears heavily damaged, opened, wet, tampered with, or unsafe at delivery, take clear photos before opening and contact support within 48 hours of delivery.

Do not discard the outer box, inner packaging, invoice, labels, or product container until the issue is reviewed. Courier partners may require packaging evidence to validate a transit damage claim.

Damage claims are reviewed based on photos, videos, tracking status, courier remarks, packaging evidence, product condition, and the time at which the issue was reported.

Courier delays may occur because of weather, floods, road closures, strikes, lockdowns, local restrictions, airport or line-haul delays, hub congestion, high-volume periods, or events outside The Hunger Nutrition's direct control.

We will make reasonable efforts to support customers with tracking updates and courier follow-ups, but we cannot guarantee delivery on a specific date once the shipment is in the logistics network.

A delay alone does not automatically qualify an order for cancellation, replacement, or refund after dispatch. Each case is reviewed based on tracking status, courier confirmation, shipment movement, and delivery feasibility.

In some cases, a single order may be split into multiple shipments because of product availability, warehouse allocation, packaging requirements, or courier constraints.

If an order is split, each shipment may have its own tracking information and may arrive on different dates.

Partial delivery of a split shipment does not mean the remaining items are cancelled. Contact support if all tracking links have stopped updating or if a package appears missing.

We may hold an order before dispatch if payment status is unclear, address details appear incomplete, customer contact information is invalid, stock requires confirmation, or the order appears unusual or high risk.

If verification is required, dispatch may be delayed until the issue is resolved. If we cannot complete verification or fulfillment, we may cancel the order and initiate the applicable refund process.

For shipping questions, tracking issues, address corrections, delayed shipments, failed delivery attempts, or damaged packages, contact support@thehungernutrition.com.

Include your order reference, registered email address, phone number, destination pin code, tracking number if available, and clear photos or videos if the issue involves damage, tampering, missing items, or wrong delivery.

Last updated: May 10, 2026.