Returns and Refunds

This Returns and Refunds Policy applies to purchases made through The Hunger Nutrition website.

Because our products are consumable nutrition products, returns are handled carefully to protect product safety, hygiene, quality, and customer trust.

A return, replacement, cancellation, or refund is not automatic. Each request is reviewed based on order status, product condition, delivery evidence, courier information, payment status, and the reason for the request.

Supplements, powders, beverages, and other consumable products cannot usually be resold once opened, used, tampered with, damaged, or handled outside controlled storage conditions.

For this reason, opened products are generally not eligible for return unless there is a verified issue such as wrong product delivered, transit damage, missing item, seal damage before use, or a confirmed quality concern.

Taste preference, texture preference, change of mind, accidental purchase, dislike of flavor, or incorrect use of the product will generally not qualify for return or refund once the product has been delivered in correct and sealed condition.

A return or replacement may be considered if the product delivered is wrong, damaged in transit, missing from the package, expired at delivery, has a broken seal before opening, or has a verified packaging or quality issue.

The item must be reported within the applicable reporting window, must match the order record, and must be supported by clear evidence such as photos, videos, packaging images, invoice details, and shipment labels.

The product, outer packaging, inner packaging, invoice, batch details, labels, and accessories should be kept safely until support completes the review.

Requests may be rejected if the product has been consumed, discarded, transferred, altered, stored improperly, reported too late, or returned without approval.

Damage, tampering, wrong item, missing item, leakage, broken seal, or visible package issue should be reported within 48 hours of delivery.

Quality concerns that are not visible at delivery should be reported as soon as they are noticed, along with batch details, product images, usage details, and a clear description of the issue.

Late reports may be difficult to verify because courier records, packaging evidence, and product condition can change after delivery. Late requests may be declined if the issue cannot be validated.

To review a return, replacement, missing item, or damage claim, we may ask for the order reference, registered email address, phone number, delivery date, tracking number, product name, flavour, batch details, and issue description.

For damaged or tampered shipments, provide photos or video of the outer package, shipping label, inner packaging, seal condition, product container, invoice, and all items received.

For missing items, provide an unboxing video if available, photos of the full package contents, outer box, shipping label, invoice, and all products received.

For quality concerns, provide product photos, batch details, manufacturing or expiry details visible on the pack, storage conditions, and a description of how and when the issue was noticed.

Returns are generally not accepted for opened products without a verified issue, used products, empty containers, products damaged after delivery, products stored incorrectly, or products returned without approval.

Returns are generally not accepted for change of mind, flavor dislike, expectation mismatch, duplicate orders placed by mistake after dispatch, refusal to accept delivery without valid reason, or customer ordering the wrong item.

Products purchased from third-party sellers, marketplaces, gyms, retailers, resellers, or offline sources must be handled through the seller from whom the purchase was made.

Free gifts, promotional samples, discounted clearance items, trial items, or bundled items may have separate eligibility rules depending on the offer terms.

If you receive a product, flavour, size, or quantity different from your confirmed order, contact support within 48 hours of delivery.

Do not open or consume the wrong item. Keep all packaging and labels intact until support completes the review.

If the wrong product claim is approved, we may arrange replacement, pickup, re-shipment, store credit, or refund depending on stock availability, logistics feasibility, and order status.

If the package or product appears damaged, leaked, opened, wet, crushed, punctured, resealed, or tampered with, take photos before opening or using the product.

Do not consume a product if the seal is broken, the packaging appears unsafe, or the product condition is visibly abnormal at delivery.

Approved damage cases may be resolved through replacement, re-shipment, refund, or store credit depending on evidence, product condition, courier findings, and availability.

If an order is delivered but one or more items are missing, contact support within 48 hours of delivery.

Keep the box, filler material, invoice, shipping label, and all products received. Missing item claims are reviewed against package weight, packing records, invoice details, courier data, and customer evidence.

If the claim is approved, we may ship the missing item, provide store credit, issue a partial refund, or resolve the issue through another support-approved method.

If you believe a product has a quality concern, stop using the product and contact support with order details, batch details, photos, and a description of the issue.

Quality reviews may require the product pack, batch information, manufacturing or expiry details, storage details, and information about when the issue was first noticed.

A quality concern is reviewed carefully, but a refund or replacement depends on the evidence available, product condition, batch verification, and whether the issue can be reasonably validated.

You may request cancellation before the order is dispatched by contacting support as soon as possible.

Cancellation is not guaranteed until confirmed by support. Orders may move quickly from processing to packed or dispatched status, especially during active fulfillment windows.

If the cancellation is approved before dispatch, we will initiate the applicable refund process for the paid amount, subject to payment provider and banking timelines.

Once an order is dispatched, cancellation may not be possible because the shipment is already in the courier network.

If you no longer want the order after dispatch, contact support. Depending on tracking status and courier options, we may attempt recall or advise next steps, but recall is not guaranteed.

Refusing delivery without support confirmation may lead to return-to-origin handling and may affect refund eligibility, shipping charge treatment, or future order review.

If a return pickup is approved, the product must be packed securely in its original packaging with all labels, inserts, invoice, accessories, and free items if applicable.

Pickup availability depends on courier serviceability for your location. If reverse pickup is not available, support may provide alternate instructions.

The product should not be handed over to a courier unless the return has been approved and the pickup or shipping method has been confirmed by support.

Returned products are inspected after they reach us or the assigned review location. Inspection may include checking seal condition, product condition, batch details, invoice match, quantity, packaging, and reported issue.

A return received by courier does not automatically mean the refund or replacement is approved. Final approval depends on inspection and support review.

If the returned product does not match the approved claim, is missing items, is used, is altered, or is not in acceptable condition, the request may be rejected or adjusted.

Approved replacement requests are subject to stock availability, courier serviceability, and successful verification of the original issue.

If the same product or flavour is unavailable, support may offer an alternate flavour, store credit, refund, or another practical resolution.

Replacement dispatch timelines may differ from normal order timelines because inspection, approval, stock allocation, and courier pickup may be required first.

Refunds are initiated only after a cancellation, return, damage claim, missing item claim, payment issue, or support-reviewed case is approved.

Refund value may depend on the order amount paid, item value, promotional discount, coupon, shipping fee, partial fulfillment, return condition, and support-approved resolution.

If a refund is approved for only part of an order, the refund may be limited to the relevant item or issue instead of the full order value.

After approval, refunds are initiated to the original payment method where possible, unless another method is required or approved.

Refund posting timelines depend on the payment gateway, bank, card network, UPI provider, wallet provider, or other payment channel involved.

It may take several business days after refund initiation for the amount to appear in your account. Bank holidays, payment provider delays, reconciliation checks, or failed refund attempts may extend the timeline.

If the refund has been initiated but is not visible after the expected banking window, contact support with your order reference and payment details so we can check the refund status.

Shipping charges may not be refundable in all cases, especially where the order was dispatched and the issue is not caused by The Hunger Nutrition or a verified courier problem.

If a package is returned because of incorrect address, customer unavailability, refusal, or failed delivery caused by customer-side issues, shipping, return, handling, or payment charges may be deducted where applicable.

If the issue is verified as wrong product, damaged product, missing item, or another fulfillment error, the resolution may include replacement, refund, or shipping support based on the approved case.

Refunds for discounted orders, coupon orders, bundles, free gift offers, or promotional purchases are calculated based on the actual amount paid and the structure of the offer.

If a bundle or promotional set is partially returned or partially refunded, the discount, free gift, or offer value may be adjusted.

Free gifts or promotional items may need to be returned with the main product if the return or refund affects the eligibility conditions of the offer.

If you raise a payment dispute or chargeback with your bank or payment provider, the order may be placed on hold while the payment provider reviews the case.

Please contact support before raising a dispute where possible. Many order, tracking, refund, and delivery issues can be checked faster with the order reference and payment details.

Duplicate refund requests, chargebacks, or payment disputes may delay resolution because payment providers require reconciliation and evidence review.

To request a return, replacement, cancellation, refund, missing item review, damage review, or quality review, email support@thehungernutrition.com.

Include your order reference, registered email address, phone number, product name, flavour, delivery date, tracking number if available, and clear photos or videos related to the issue.

Do not send products back without approval. Unapproved returns may not be accepted, processed, replaced, or refunded.

Last updated: May 10, 2026.